To secure your appointment, we require a 50% deposit at the time of booking. This deposit is fully refundable if you cancel at least 24 hours before your scheduled appointment.

If you cancel within 24 hours of your appointment or do not show up, your deposit will be forfeited and cannot be refunded. This policy helps protect our stylists’ time and ensures availability for all clients.

We kindly ask all clients to arrive with moderately clean, product-light hair. This helps your stylist accurately assess your hair’s natural texture, condition, and color needs. It also ensures that, if your service includes a dry cut or color consultation before washing, your hair is clean enough for us to work with safely and effectively.

Please be considerate and avoid arriving with heavy product buildup, excessively dirty hair, or hair that has not been brushed, as this can affect timing and service results.

Tipping is never required, but it is always appreciated. If you’d like to leave a tip, we suggest 20% as a standard guideline for salon services. Tips can be sent conveniently through Venmo, which is available at the front desk during checkout.

Tipping is a thoughtful way to recognize your stylist’s time, skill, and care. Whether you choose to tip or not, we genuinely appreciate your support and trust in our team.

For your convenience, we accept a variety of payment options. Our Vagaro payment system supports most major credit and debit cards, including tap-to-pay, slide, or insert, as well as Apple Pay.

We also gladly accept cash.

If you ever have questions about payment options when checking out, our front desk team is happy to help!

Yes. Some services may require additional time, product, or treatments, and these will appear as add-on options when booking.

If you have thick, very long, or extra-dense hair, please select the “Thick Hair Add-On” option when booking. This ensures the additional $25 charge is applied and allows your stylist to schedule the correct amount of time and product for your appointment.

We also offer optional service upgrades—such as conditioning masks, glosses, and other treatments—each with varied pricing that will be visible in the booking system.

Selecting the right add-ons helps us prepare properly and ensures you receive the best results!

Your satisfaction is incredibly important to us. If for any reason you’re not completely happy with your results, please don’t hesitate to reach out. We encourage you to contact us as soon as possible so we can work with you to find a solution.

Our goal is to ensure every guest leaves feeling confident and cared for, and we’re always happy to make adjustments when needed. Your experience matters, and we’re here to help!

At our salon, service prices are based on the experience and expertise level of each stylist. We currently offer pricing at Level One, Level Two, and our Master Stylist/Owner (Level Three):

1. Level One stylists are newer to the floor, fully trained, and actively building their skill set and clientele. Their prices are lower to reflect their developing experience.
2. Level Two stylists have additional training, advanced skills, and more time behind the chair, which is reflected in their pricing.
3. Master Stylist/Owner (Level Three) represents the highest level of experience, expertise, and advanced technique. This tier offers elevated pricing to reflect the extensive industry knowledge, leadership, and premium service quality provided.

This structure allows you to choose the stylist that best fits your preferences, needs, and budget while ensuring fair and accurate compensation for each stylist’s level of experience.

Yes, walk-ins are welcome, but not guaranteed. Availability depends on our stylists’ schedules, and we may not always have an open spot right away.

For the best experience—and to ensure you get the time and stylist you prefer—we highly encourage booking your appointment online in advance.

We understand that delays can happen, which is why we offer a 15-minute grace period for all appointments.

If you arrive more than 15 minutes late, we may not be able to complete your service. In this case, your appointment may be treated as a no-call, no-show, and the associated fee will be applied according to our policy.

This helps us stay on schedule and provide the best experience for every client.